Privacy & Cookies

Our Commitment to Privacy

FABRIC is committed to protecting your personal information when you are using our services. This Privacy Statement explains how and for what purposes we use the information collected about you. This Privacy Statement also relates to personal information you provide to us through email, phone, SMS, other correspondence or in person.

What personal information does FABRIC collect as a data controller and processor?

When requesting completing an enquiry form from the FABRIC website, we may ask you to provide us with more complete information about you or your company:

  • Title
  • Contact Email Address
  • Full address and contact details
  • The nature of your enquiry or request
  • Where you heard about us

You can also decide to give FABRIC your mobile telephone number and your personal email address but you only need to do this if you want us to contact you about your submitted enquiry.

You may also provide personal/company data through:

  • Letters and emails
  • Customer feedback forms

In general, if you contact us, we will keep a record of your query or complaint for a reasonable time in case you contact us again.

We use your company/personal information to:

  • Answer your queries or complaints
  • To deliver our services
  • To support you or your business
  • To keep you informed about services and products and specific activities such as customer feedback or key company news

Sharing information with third parties

FABRIC will also collect information about visitors to our website in order to improve our services, this information may include unique identifiers such as your IP address.

FABRIC does from time to time use 3rd party marketing automation software (Mailchimp) in order to generate newsletters and emailshots which will contain information on our products and services and which are emailed on an occasional basis to subscribers in order to keep you informed. MailChimp participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and we only share sufficient personal information in order for us to conduct this process. The information we share is your name, email address, and your company name. You are able to opt out or change your mail preferences at anytime.

Mailchimp privacy statement

Protecting your personal data

We only collect Personal information to the extent deemed reasonably necessary to serve our legitimate business purposes and we use appropriate technical measures to protect your personal/company information including making a regular backup of our system and data. We have security measures in place to make sure any company/personal information we collect is secure.

How long will FABRIC hold your information

We will hold your personal information on our systems for no longer than necessary for the purpose of the supply of goods or services and for any legal requirements.

Can I delete my data

You can request that any information we hold on you to be deleted but we may need to keep information in certain circumstances to comply with statutory or legal obligations and for warranty and contractual requirements.

Online Privacy Compliance

FABRIC depends on the use of internet cookies and other technology for tracking website users and recording information. Cookies will be placed on any devices you use to access our website. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

FABRIC uses one cookie

‘Analytical’ cookies used for analytical purposes. They allow us to recognise and count the number of visitors and to see how visitors move around the site when they’re using it. This helps us to improve the way our website works, for example by making sure users are finding what they need easily.

We would like to place analytical cookies on your computer/device.

OK, continue to

Data Protection

Persons applying for further information will not have their email addresses or other personal information passed onto any third party. Where appropriate, we will use your data to provide goods and services to you and your organisation, to inform you about changes to our website and to let you know about other goods and services you may be interested in. Your Internet Protocol (IP) address is logged in order to provide site usage information